Returning Policy


What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • Please do not send your purchase back to the sender !!! A return would then be invalid and there will be no refund if you do not follow the required procedure.
  • We would appreciate if you send an inquiry of return prior sending the package to the following address

 

How do I return?

  • Please send the item/s with your order number as reference, to the following address
Rosa Farzankia Sahafi (Rosalia Fashion)
Frankfurterstr. 632
51107 Köln
Germany

 

Are there any charges for return?

  • The customers have to pay the shipping costs of the return themselves.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over 75,00€ , you should consider using a trackable shipping service or purchasing shipping insurance. 

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

 

Exchanges?

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at returns@rosaliafashion.com and send your item to:

Rosa Farzankia Sahafi (Rosalia Fashion)
Frankfurter Strasse 632,
51107 Köln, Germany.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item by notifying you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

 

Late or missing refunds?

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@rosaliafashion.com.